FAQ

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Standard orders may require up to 7 business days for processing before shipment.

Processing time and shipping/transit time are separate.

HOW ARE U.S. ORDERS SHIPPED?

Once processing is complete, U.S. orders are shipped via USPS Priority Mail.

DO YOU SHIP INTERNATIONALLY?

Yes. Vision Apparel ships within the United States and internationally.

International shipping rates and available services may vary depending on the destination. International customers may also be responsible for customs duties, taxes, tariffs, or other fees imposed by their country.

Customs processing may cause additional delays, so international delivery dates cannot be guaranteed.

HOW LONG DO CUSTOMIZED ORDERS TAKE?

Please allow up to 21 days from receipt of your order to delivery for customized orders.

CAN I RETURN OR EXCHANGE A STANDARD ITEM?

Eligible standard merchandise may be returned for a refund or exchange within 7 days of delivery.

Items must be unworn, unwashed, in their original condition, and have the original tags attached.

Customers are responsible for return shipping costs.

CAN I RETURN OR EXCHANGE A CUSTOMIZED ITEM?

No. Customized orders are final sale and cannot be returned or exchanged.

WHAT IF THE ITEM I WANT TO EXCHANGE ISN'T AVAILABLE?

Exchanges are subject to availability. If the requested replacement item, size, or color isn't available, an eligible return may instead be refunded to the original payment method.

HOW WILL I RECEIVE MY REFUND?

Once an eligible return has been received and approved, your refund will be issued to the original payment method.

The amount of time required for the refund to appear in your account after it has been issued may vary depending on your financial institution.

WHAT IF MY ORDER ARRIVES DAMAGED, DEFECTIVE OR INCORRECT?

Please contact VisionApparelonline@gmail.com promptly.

Include your order number, a description of the problem, and photographs showing the item and issue.

Please contact us before returning the merchandise so we can review the situation and provide instructions.

CAN I CHANGE OR CANCEL MY ORDER?

Please contact us within one business day of placing your order if you need to request a change or cancellation.

We will make every effort to accommodate your request, but changes and cancellations cannot be guaranteed once processing or production has begun.

Customized orders cannot be changed or canceled once customization or production has begun.

HOW DO I CONTACT VISION APPAREL?

Email VisionApparelonline@gmail.com.

Please allow 2–3 business days for a response. If you're contacting us about an existing order, include your order number and the name or email address associated with the order.