Shipping policy

Shipping Policy

Thank you for shopping with Vision Apparel Shop Online. Please review our shipping policy below for information about our made-to-order process, order processing, shipping, tracking, and delivery.

MADE-TO-ORDER PRODUCTS

Vision Apparel products are made to order. This means each item is produced after your order is received rather than pulled from pre-existing finished inventory.

Made-to-order does not mean customized or personalized. Vision Apparel does not currently offer customized or personalized products.

ORDER PROCESSING

Orders are generally processed within 7–14 business days before shipment. Business days do not include weekends or holidays.

Our 7–14 business day processing period allows time for your order to be produced and prepared for shipment.

During holidays, new product releases, sales, or periods of high order volume, processing times may be longer than our standard 7–14 business days. If a significant delay affects your order, we will make reasonable efforts to provide an update.

SHIPPING DESTINATIONS

Vision Apparel Shop Online currently ships within the United States only. International shipping is not available at this time.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on the available shipping options for your order.

DELIVERY TIMES

Processing time and shipping/transit time are separate.

Delivery times after shipment vary depending on the destination and shipping carrier. Estimated delivery dates are not guaranteed. Our 7–14 business day processing period occurs before carrier transit and delivery time.

TRACKING

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow time for the carrier to update the tracking status after your order has shipped.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us at visionapparelonline@gmail.com as soon as possible. We will make reasonable efforts to assist you, but address changes cannot be guaranteed once an order has entered processing or has shipped.

ORDER CHANGES AND CANCELLATIONS

If you need to request a change or cancellation, please contact us at visionapparelonline@gmail.com within one business day of placing your order.

Because our products are made to order, production may begin shortly after an order is received. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or production.

LOST, DAMAGED, OR DELIVERY ISSUES

If your package is lost, arrives damaged, or you experience another delivery issue, please contact us at visionapparelonline@gmail.com with your order number and details about the issue.

We will review the situation and provide guidance on the appropriate next step.

If you have questions regarding our made-to-order process, order processing, shipping, tracking, your order, or this Shipping Policy, please contact us at visionapparelonline@gmail.com.